Common Questions
These are the most common questions that we get. We have lined them up for you so that it can make your green coffee sourcing simpler.
The MOQ for our coffees is just 1 bag! Each bag can vary between 30kg to 70kg, depending on how it was packed at origin. We do not repack nor sell in loose quantities.
Yes. In fact, we highly encourage you to evaluate the flavours of the coffee before purchasing a full bag of coffee, especially if it is the first time that you will be using a new type of coffee.
We can send you either. We encourage you to roast the samples on your own, to understand how coffee reacts during roasting so that it will be easier for you to translate the roast to a production curve. We can also send you a recommended roasting curve/profile as a stepping-off point and you can tweak the roast according to your desired profile. Each green bean sample is 350gm, sufficient for both green defect analysis and roasting.
If you do not have access to a sample roaster, we can send you roasted samples, roasted according to our in-house profile. Each roasted sample is 100gm and will be sent a minimum of 1 working day after the roast.
We do not charge for samples and courier fees; therefore, we will cap the maximum types of samples to 5 coffees. Reach out to your appointed traders or contact us here to find proper recommendations based on your requirements.
Alternatively, you may want to arrange to come to our fully equipped cupping lab to taste the coffees of your choice and leave the preparation to us.
If it is your first purchase, you will need to create an account in our system. You can register here. A copy of your NPWP is required to be uploaded for our internal risk assessment and management. Once your registration is submitted, we will reach out to you via your preferred channel of communication.
We require payment in advance in full before collection, deliveries, or shipment. Credit terms are granted on a case-by-case basis only.
For roasters/clients in Indonesia, we will bill in IDR with 11% PPN. Our coffees are imported into the country and the import tariffs are already included in the prices we quote.
For roasters outside of Indonesia, you may contact us here and to be directed to our relevant offices in the region. Please note that our warehouses in different countries in Asia may carry slightly different stocks and types of coffees as the offer list is curated specifically for the respective markets.
For any special requests, you can write in to us here. We will do our best to accommodate your requirements.
We will begin to start preparing your orders one working day after receipt of funds. For orders above 5 bags, your coffee will be palletized, strapped, and shrink-wrapped on wooden heat-treated pallets to ensure your coffee reaches you safely and in its original condition.
If you opt for delivery, your coffees will be dispatched within 2 working days if you are situated in Jakarta. For other states, the lead time will be dependent on land and sea traffic conditions. Your appointed trader or our logistics team will advise you on the estimated time of arrival at the destination.
For self-collection at our warehouse, your coffee will be ready for pick up the next working day.
The cut-off time for the next day dispatch/collection will be at 3pm (GMT +7).
For urgent orders, please contact your appointed traders.
In accordance with Indonesia tax laws, we will be charging 11% PPN on all invoices. You may wish to contact your tax agents or authorities to off-set the amount if you are exporting the coffees on your account.
For any other questions or matters, you may contact us here. We will do our best to answer all queries within 5 working days.
