I have other questions that are not addressed.
For any other questions or matters, you may contact us here. We will do our best to answer all queries within 5 working days.
What kind of taxes will I be charged with?
In accordance with Indonesia tax laws, we will be charging 11% PPN on all invoices. You may wish to contact your tax agents or authorities to off-set the amount if you are exporting the coffees on your account.
How long after I place my orders will I receive my beans?
We will begin to start preparing your orders one working day after receipt of funds. For orders above 5 bags, your coffee will be palletized, strapped, and shrink-wrapped on wooden heat-treated pallets to ensure your coffee reaches you safely and in its original condition. If you opt for delivery, your [...]
I have special requirements for my orders, how do I go about it?
For any special requests, you can write in to us here. We will do our best to accommodate your requirements.
In what currency will I be billed?
For roasters/clients in Indonesia, we will bill in IDR with 11% PPN. Our coffees are imported into the country and the import tariffs are already included in the prices we quote. For roasters outside of Indonesia, you may contact us here and to be directed to our relevant offices in [...]
Am I able to have credit facilities with NKG Indonesia Imports?
We require payment in advance in full before collection, deliveries, or shipment. Credit terms are granted on a case-by-case basis only.
How do I place my orders?
If it is your first purchase, you will need to create an account in our system. You can register here. A copy of your NPWP is required to be uploaded for our internal risk assessment and management. Once your registration is submitted, we will reach out to you via your [...]
Can I request green or roasted samples?
We can send you either. We encourage you to roast the samples on your own, to understand how coffee reacts during roasting so that it will be easier for you to translate the roast to a production curve. We can also send you a recommended roasting curve/profile as a stepping-off [...]
Can I request samples before I commit to a full bag?
Yes. In fact, we highly encourage you to evaluate the flavours of the coffee before purchasing a full bag of coffee, especially if it is the first time that you will be using a new type of coffee.
What is the minimum order quantity (MOQ)?
The MOQ for our coffees is just 1 bag! Each bag can vary between 30kg to 70kg, depending on how it was packed at origin. We do not repack nor sell in loose quantities.